Archive for the ‘ORM, Office of Risk Management’ Category

LouisianaVoice is having a birthday. We are now five years old.

The onset of Bobby Jindal’s privatization crusade (employees of the Office of Risk Management were the first casualties) in 2011 was the defining moment that gave birth to this blog.

In the ensuing quinquennium, we have logged 1.5 million words, not counting the upcoming book Bobby Jindal: His Destiny and Obsession, which will be available in mid-April. We have made several elected officials and appointed officials angry and uncomfortable—angry and uncomfortable because in the past, they had been unaccustomed to having to account for their actions.

No agency has been exempt from scrutiny, from the governor’s office to various state agencies, boards and commissions, and sheriffs’ offices.

Along the way, our efforts were recognized by the Washington Post which, in 2014, named LouisianaVoice and Bob Mann’s Something Like the Truth as two of the top 100 political blogs in the nation.

But after all is said and done, we have an admission to make.

We should never have been necessary but sadly, we were and we are.

Like it or not, we get the kind of government we deserve. We have the power of the ballot but when only 40 percent of voters exercise that right, what does that tell us about our state, our country? And when that 40 percent responds by marching like so many robots into the voting booths to obediently choose who the lobbyists, PACs, the blaring TV ads and slick campaign mailers tell us without so much as an whimper of protest or an independent thought as to the actual merit of those for whom we are voting, then we have abdicated our right to expect good government.

That’s also why we are faced with dreadful choices in this year’s presidential fiasco. Contrary to most pundits, it’s not voter anger that has created the current political atmosphere.

It’s voter apathy and just take a look who those who have stepped into the leadership void to proclaim themselves as the protectors of democracy. And we did it to ourselves on a national level just as we did it to ourselves on the state level first in 2007 and again in 2011.

And don’t for a moment think this is limited to Bobby Jindal. He had enablers. They called themselves legislators. With few exceptions, we call them leeches.

Try this: Attend any House or Senate committee meeting and watch the members of the committee as witnesses testify. If more than two or three members are actually listening, I’ll eat my Louisiana Tech baseball cap. They’re sitting up there, elevated above the audience, laughing and talking, leaving the hearing room to take a call or get a cup of coffee—just going through the motions of hearing public concerns.

We (and this is a collective “we,” as in just about every citizen in this state) have done a lousy job of holding our elected officials to a high standard of ethical behavior.

And as they say, the sewage flows downhill because those elected officials in turn have failed just as miserably in holding their subordinates to any kind of standards at all.

And we have no one to blame but ourselves.

At first, it came as something of a surprise to learn that two members of the State Police Commission and eight members of the Board of Dentistry had never taken the annual one-hour online ethics course required by law of every public servant, elected or appointed, salaried or not.

It’s not as though they can claim ignorance. They are told of the requirements and they each sign an oath of office.

Franklin Kyle Oath of Office

Freddie Pitcher Oath of Office

William Goldring Oath of Office

Nor have six members of the Louisiana State Board of Medical Examiners (LSBME) bothered to take the simple one-hour course, according to records provided by the State Board of Ethics. They include Drs. Michael Burdine, Kenneth Farris, Kweli Amusa, Joseph Busby, Roderick Clark, and former Board President Mark Henry Dawson who said LouisianaVoice was being “played for a fool” by plaintiffs in a lawsuit against the board.

Informed of the Board of Medical Examiners members who have not taken the course, one reader said, “As a physician, if I didn’t complete my required 40 hours of CME for the previous year, the LABME would not allow me to renew my medical license. Shouldn’t the members of the LSBME be held to the same standards they hold us to? And if they profess ‘ignorance’ on this matter, shouldn’t that be even more of a reason to have them removed?”

But wait. There’s more.

Also failing to take the course are Auctioneer’s Licensing Board Chairman Tessa Steinkamp, Secretary-Treasurer Darlene Levy, and licensing board legal counsel Larry Bankston.

And you also get recently retired (following a State Police “investigation” that cleared him of any wrongdoing) Angola Warden Burl Cain. http://theadvocate.com/news/15271102-172/former-angola-warden-burl-cain-cleared-of-misconduct-allegations-reports-say

Those having contracts with the state also are required to take the online ethics training.

Wade Shows, senior partner of Shows, Cali, & Walsh, a Baton Rouge firm with more than $3.4 million in contracts, has never taken the course and another attorney who has profited greatly from contracts with the Jindal administration, Jimmy Faircloth, took the course in 2012, but has not taken it since.

It should be pointed out that physicians and attorneys are required to take their own ethics courses provided by their professions.

But that does not change the fact that the State of Louisiana since 2012 has required that all public servants (elected officials, appointed officials, board and commission members, and contractors) take the on-line, one-hour course on an annual basis.

From time to time, we will be taking looks at other officials and state contractors to check for compliance with the requirement.

It may seem like a small thing but it becomes a very big thing when these people are not held to the same standards that rank and file state employees must meet.

We have not held the politically powerful accountable and they have not held those answerable to them accountable.

But most of all, we have not held ourselves accountable.


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In a state drowning in consulting contracts, what’s one more?

Bobby Jindal is a lame duck governor who long ago set his sights on bigger and better things. He has abdicated every aspect of his office except the salary, free housing and state police security that go with the title. In reality, he has turned the reins of state government over to subordinates who are equally distracted in exploring their own future employment prospects.

His only concerns in almost eight years in office, besides setting himself up to run for President, have been (a) appointing generous campaign donors to positions on state boards and commissions and (b) privatizing state agencies by handing them over to political supporters.

To that end there has been a proliferation of consulting contracts during the Jindal years. The legislative auditor reported in May that there were 19,000 state contracts totaling more than $21 billion.

So as his term enters its final months and as Commissioner of Administration Kristy Nichols has less than a month before moving on to do for Ochsner Health System what she’s done for the state, what’s another $500,000?

LouisianaVoice has learned that Nichols signed off on a $497,000 contract with ComPsych Corp. and its affiliate, FMLASource, Inc. of Chicago, to administer the state’s Family and Medical Leave Act (FMLA) program. FMLA CONTRACT

It is no small irony that Nichols signed off on the contract on May 19, less than two weeks after the legislative auditor’s report of May 6 which was highly critical of the manner in which contracts are issued with little or no oversight.

The latest contract removes the responsibility for approving FMLA for state employees and hands it over to yet another private contractor.

Apparently FMLA was just one more thing the Jindal administration has determined state employees are incapable of administering—even though they have done so since the act was approved by Congress in 1993.

Because no state employees stand to lose their jobs over this latest move, the contract would seem to simply be another consulting contract doled out by the administration, obligating the state to more unnecessary expenditures.

Whether it’s farming out the Office of Risk Management, Office of Group Benefits, funding voucher and charter schools, or implementing prison or hospital privatization—it’s obvious that Jindal has been following the game plan of the American Legislative Exchange Council (ALEC) to the letter. That plan calls for privatizing virtually every facet of state government. If you don’t think the repeated cuts to higher education and health care were calculated moves toward ALEC’s goals, think again.

The contract runs from May 17, 2015 through May 16, 2016, and the state agreed to pay FMLAServices $1.45 per state employee per month up to the yearly maximum of $497,222.

Agencies for which FMLAServices will administer FMLA include the:

  • Division of Administration;
  • Department of Economic Development;
  • Department of Corrections;
  • Department of Public Safety;
  • Office of Juvenile Justice;
  • Department of Health and Hospitals;
  • Department of Children and Family Services;
  • Department of Revenue;
  • Department of Transportation and Development.

The legislative auditor’s report noted that there is really no way of accurately tracking the number or amount of state contracts. STATE CONTRACTS AUDIT REPORT

“As of November 2014, Louisiana had at least 14,693 active contracts totaling approximately $21.3 billion in CFMS. However, CFMS, which is used by OCR to track and monitor Executive Branch agency contract information, does not contain every state contract.

“Although CFMS, which is a part of the Integrated Statewide Information System (ISIS), tracks most contracts, primarily Executive Branch agencies use this system. For example, Louisiana State University obtained its own procurement tracking system within the last year, and most state regulatory boards and commissions do not use CFMS (Contract Financial Management System). As a result, there is no centralized database where legislators and other stakeholders can easily determine the actual number and dollar amount of all state contracts. Therefore, the total number and dollar amount of existing state contracts as of November 2014 could be much higher.”

The audit report also said:

  • State law (R.S. 39:1490) requires that OCR (Office of Contractual Review) adopt rules and regulations for the procurement, management, control, and disposition of all professional, personal, consulting, and social services contracts required by state agencies. According to OCR, it reviews these types of contracts for appropriateness of contract terms and language, signature authorities, evidence of funding and compliance with applicable laws, regulations, executive orders, and policies. OCR also reviews agencies’ procurement processes against competitive solicitation requirements of law. The contracting entity is responsible for justifying the need for the contract and conducting a cost-benefit analysis if required.
  • However, state law does not require that a centralized entity approve all state contracts.
  • According to the CFMS User Guide, OCR is only required to approve seven of the 20 possible contract types in CFMS. The remaining 13 types accounted for 8,068 contracts totaling approximately $6.2 billion as of November 2014. Exhibit 2 lists the 20 types of contracts in
  • CFMS and whether or not OCR is required to approve each type, including the total number and dollar amount of these contracts.
  • In fiscal year 2014, 72 agencies approved 4,599 contracts totaling more than $278 million.

The Office of Contractual Review was since been merged with the Office of State Procurement last Jan. 1.


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Some things never change when it comes to doing business with the State of Louisiana.

Several business owners have, over the past couple of years, told LouisianaVoice they would never bid on a state contract because, they said, the bid process and contracts are rigged, or at least weighted, heavily in favor of pre-selected vendors.

Now, three separate sources have come forward to offer specifics that support that claim as it regards a request for proposals (RFP) for renewal of an existing $75 million contract.

One of our very first stories under the LouisianaVoice banner was the manner in which Gov. Bobby Jindal went about privatizing his very first state agency, the Office of Risk Management (ORM), throwing nearly 100 employees out of work in the process.

Now we learn the story of F.A. Richard & Associates (FARA), the Mandeville company the state initially paid $68 million to take over as third party administrator (TPA) of ORM has taken yet another interesting twist.

Well, make that two interesting twists—including a third violation of the original contract between the Division of Administration (DOA) and FARA and now it seems there may be a strong case made for bid manipulation on the part of the state.

The reason we said the state initially paid $68 million is because eight months after that 2011 takeover, FARA was back asking—and getting—an amendment to its contract which boosted the contract amount by exactly 10 percent, or $6.8 million, bringing the total cost to just a tad under $75 million. An obscure state regulation allowed a one-time amendment to contracts for up to (drum roll, please)…10 percent.

Then, less than a month after the contract was amended by that $6.8 million, FARA sold its state contract to Avizent, an Ohio company, which kept the contract for about four months before it sold out to York Risk Services Group of Parsippany, New Jersey.

Last month, it was announced that Onex Corp., a Toronto-based private equity firm, had finalized a deal to acquire York for $1.325 billion.

In each case, the name FARA was retained “for branding purposes,” according to one former FARA employee, but there was no getting around the fact that the state’s contract was—and is—being shifted from one company to another until the latest deal that placed in the possession of a foreign corporation.

The original contract with FARA stipulates that the contract may not be sold, transferred or re-assigned without “prior written authority” from DOA.

LouisianaVoice, of course, made the appropriate public records request for that “prior written authority” right after it was sold the first time—to Avizent. After the usual delays in responding, DOA finally sent us an email which said no such document existed.

So, now we a contract the very specific terms of which have openly violated not once, not twice, but three times and the state has remained silent on this point.

Jindal, in case you need a reminder, is the same Louisiana governor who only last Friday criticized President Obama of “flaunting the law” in his executive action granting amnesty to illegal immigrants.

But as bad as the contract shuffling might be, ongoing efforts to rig the bidding process for a renewal of the five-year contract in FARA’s favor would appear to be far more serious.

Three separate sources—one employed by DOA and the other two former employees of first ORM and, after ORM was privatized, FARA, said that FARA had been requested to assist in drafting a new RFP in such a way as to guarantee that FARA would retain the contract.

Both former FARA employees, interviewed separately, said a staff meeting of FARA employees was held in Lafayette last April and again in May. On both occasions, they said, FARA management assured them that the company had been asked to assist ORM in drafting the RFP and that FARA was certain to win renewal of the contract, which expires next July 1.

“We were all told to update our resumés so they could be used in beefing up FARA’s proposal,” said one of the former employees.

If true, that would constitute bid rigging in almost any law book and should prompt an immediate investigation. This would be an ideal opportunity for someone to awaken East Baton Rouge District Attorney Hillar Moore to see if he is up to performing his duties.

Wasn’t that, after all, the basis for the investigation of Bruce Greenstein and the $189 million contract to his former employer, CNSI? That was the investigation that led to his nine-count indictment for perjury.

Having said that, if there are any other business owners who have had unpleasant experiences in bidding on state contracts, or who feel they have been shut out of the process through favoritism we would love to hear from you. Our email address is: louisianavoice@yahoo.com or louisianavoice@cox.net

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As if the administration’s handling of bogus criminal accusations against former Commissioner of the Louisiana Office of Alcohol and Tobacco Control Murphy Painter wasn’t already embarrassing enough after Painter’s acquittal ended up costing the state $474,000 in reimbursement of his legal fees and expenses, a recent civil court decision has added insult to injury.

Bobby Jindal (R-Iowa/New Hampshire/Florida/Anywhere but Louisiana) thought he could make an example of Painter over the then-ATC commissioner’s refusal to bend the rules for New Orleans Saints owner Tom Benson, whose family and businesses have poured some $40,000 into various Jindal political campaigns.

Painter twice rejected applications by SMG (formerly Spectacor Management Group), the Mercedes-Benz Superdome management firm, for a permit to erect a large tent at Benson’s Champions Square adjacent to Benson Towers across from the Superdome. The tent was to house beer sales by Anheuser-Busch distributor Southern Eagle and approval of the permit was sought by Southern Eagle, SMG, the Louisiana Stadium and Exposition District (LSED) board and a law firm representing SMG. Altogether, the Benson family, LSED board members, SMG, its law firm and Southern Eagle had combined to pour more than $203,000 into Jindal campaigns between 2003 and 2012.

When Jindal executive counsel Stephen Waguespack insisted that the permit be expedited, Painter asked that he put his concerns in writing but Waguespack refused.

Not only did Jindal fire Painter when his commissioner insisted that the permit application for the Champions Square tent be complete and proper, he even had Painter indicted on criminal charges of stalking a female employee. Present at the firing ceremony were Waguespack, State Police Superintendent Mike Edmonson, and another member of the governor’s legal staff.

The subsequent criminal prosecution of Painter fell apart and his acquittal carried a stipulation that the state pick up the tab for Painter’s legal fees and affiliated costs.

Now, a civil trial jury has determined unanimously that the female former employee, Kelli Suire, defamed Painter even though the Louisiana Office of Risk Management, most likely at the insistence of Jindal’s Division of Administration, settled Suire’s claims against the state in 2011 without Suire’s ever having been required to sit for a sworn deposition in the apparent hope the settlement would bolster the state’s case against Painter.


Painter’s defamation suit against Suire was bifurcated, meaning it was to be tried in two parts. The first part, the part just completed, was to settle the question of actual liability. Had Suire been found not guilty of defamation, the second part to determine actual monetary damages would have been unnecessary.

Unfortunately for Jindal’s chances to avoid further embarrassment over the sloppy manner in which the Painter matter was handled, such was not the case and the damages part will be tried next.

Throughout the entire matter, Painter has made clear that he wanted his day in court.

The liability trial was heard in U.S. District Court for the Middle District of Louisiana before Judge Shelly Dick and a seven-person jury. Following a three-day trial, the jury took about three hours.

Painter was represented at trial by attorney Al Robert, Jr., and Suire by Jill Craft.

The issues in the case first arose on Aug. 16, 2010, soon after Suire filed a complaint with the Louisiana Office of Inspector General (OID) alleging a myriad of allegations against Painter. The lead OIG investigator at the time, Shane Evans, now employed by the East Baton Rouge Coroner’s Office, testified that he met with Suire and that he personally chose to use the words “stalking” and “harassing” to describe the nature of Suire’s complaints in his application for a search warrant.

Painter also has a civil lawsuit pending against OIG which alleges the agency’s investigation, which began in August of 2010, was improperly conducted.

Robert said the jury’s verdict confirmed the finding of an outside investigator hired by the Louisiana Department of Revenue (DOR) under which ATC operates. The investigator determined that Painter’s actions did not violate DOR anti-harassment policy. Moreover, when questioned by the DOR investigator, Robert said, Suire “admitted that Painter did not make unwelcome sexual advances toward her and that he did not request sexual favors or engage in verbal or physical conduct of a sexual nature toward her. Inexplicably, the Office of Inspector General ignored this investigation when it chose to move forward with its investigation of Mr. Painter,” he added.

“This has been a long, four-year ordeal to clear my name of the lies and untruths that Ms. Suire—and those working with her—used to damage my character and reputation,” Painter said.

In her instructions to the jury, Judge Dick said defamation requires proof of a false or defamatory statement made to a third person or persons. “A person who utters a defamatory statement is responsible for all republication that is the natural and probable consequence of the person’s statement,” she said.

Suire, in her defense, did not deny making the statements but said rather that her statements were subject to “privilege,” or inadmissible, Judge Dick said, acknowledging that Suire’s communications did in fact “occasion a conditional or qualified privilege.”

Therefore, in order for Painter to prevail, she said, he “must prove that (the) defendant abused this privilege by acting with actual malice.” Such a finding, the judge said, would require that Suire either knew the matter to be false or acted in reckless disregard as to its truth or falsity.

Suire currently resides in Florida.

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The Jindal administration has announced plans to jettison 24 more positions at the Office of Group Benefits (OGB) as a cost cutting measure for the cash-strapped agency but is retaining the top two positions and an administrator hired only a month ago.

The effective date of the layoffs is Aug. 15.

The latest cuts will leave only 47 employees when the agency is relocated to the Claiborne Building basement to share office space with the Office of Risk Management. The Claiborne Building also houses the Civil Service Department, the Board of Regents, the Department of Education, the State Land Office and the Division of Administration.

The layoff plan submitted to the Department of Civil Service on June 14, said there was insufficient work to justify all 71 positions.

Affected by layoffs are eight Benefits Analyst positions, three Group Benefits Supervisory spots, one Group Benefits Administrator, seven Administrative Coordinators, an Administrative Assist, two Administrative Supervisors, one IT Application Programmer/Analyst and one Training Development Specialist.

OBG Chief Executive Officer Susan West, one of those being retained, will be making a physical move back into her old offices. She previously worked for ORM before that agency was gutted by Jindal’s grand privatization scheme and she moved over to OGB.

West, who makes $170,000, and Interim Chief Operating Officer Charles Guerra ($107,000) are not affected by the layoff nor is Elis Williams Cazes ($106,000)) was appointed as Group Benefits Administrator on June 23.

Cazes was previously employed by Blue Cross/Blue Shield of Louisiana which serves as the third party administrator of the OGB Preferred Provider Operation at a cost to the state of $5.50 per month per enrollee, which computes to an amount a little north of $70 million per year.

Her position was created—and the requirements reportedly written especially to her qualifications—as the Medical/Pharmacy Administrator responsible for benefit plan management and vendor performance with the primary responsibility to “continuously monitor medical and pharmacy benefit plans to seek out modification of plans or implementation of new plans that reduce claims costs and provide efficiencies for the state and plan participants,” according to the justification given for retaining her position.

Well, we can certainly see where her position is as indispensable as West’s and Guerra’s.

All this takes place at a time whe OGB’s reserve fund has dwindled from $500 million at the time of the agency’s privatization in January 2013 to about half that amount today. Even more significant, the reserve fund is expected to dip as low as $5 million by 2016, just about the time Jindal leaves town for good.

Completing the trifecta of good news, we also have learned that health benefits for some 200,000 state employees, retirees and dependents will be slashed this year even as premiums increase.

In June, West broke the news to the OGB employees. She erroneously said the 47 remaining employees would be reassigned other duties and some might see pay reductions and that those with seniority could bump junior employees in desired positions. The Civil Service Department, however, said salaries could not be cut and bumping is no longer allowed.

Isn’t it nice to know your agency director knows the procedures?

Employees were told that letters would go out between July 1 and July 15 to those who were being laid off. On July 7, they were told the letters would be delivered by hand on Friday, July 11. None came. On the following Monday (July 14) confusion of the order of the day as Deputy Commissioner of Administration Ruth Johnson sent emails to those affected and instructed them to attend a noon meeting in the OGB board room. Upon entering the board room, each person was handed a packet that informed them that Civil Service had not approved the layoffs.

During the meeting, according to one who was there, West kept repeating, “I get this. I’ve been where you are. I get this. However, there are worse things. It’s not like losing a child. I get this.”

Way to soften the blow, Susan. You might have reminded them that the fighting between Israel and Palestine isn’t so bad because there’s also an Ebola outbreak in Africa or that while you’re losing your home to a hurricane storm surge, some people are having to endure heavy wind damage. Or better yet, take them all to a showing of The Fault in Our Stars. That’ll cheer them up.

“It was the ‘I get this’ and comparison of losing a job to losing a child that infuriated the OGB state employees,” the employee said. “This is the worst thing in their lives right  now, some are battling cancer and working; some have children and grandchildren to feed; some live paycheck to paycheck; some are taking care of the elderly and family; all have bills, rents/mortgages, school tuition, etc.”

But you really can’t blame Susan. She previously worked for ORM and was among those present when ORM Director Bud Thompson broke the privatization news to his employees by standing before them, grinning, as he said, “I still have my job.”

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